LMSD GIFT CARD’S

LMSD Gift Card Terms & Conditions 1. Validity and expiry LMSD Gift Cards are valid for 24 months from the original purchase date. The expiry date will be recorded when the Gift Card is issued. Vouchers must be redeemed before that date. Any unused balance remaining after expiry will normally be forfeited and cannot be refunded or extended, except where required by law or where LMSD agrees otherwise. 2. Where Gift Cards can be used Gift Cards may be redeemed against eligible LMSD courses, training, events, trips and products available through the LMSD shop. If the purchase exceeds the available Gift Card balance, the difference must be paid separately. Any remaining balance may be used towards another eligible purchase within the original validity period. Gift Cards cannot be exchanged for cash or used to purchase additional Gift Cards. 3. Refunds Gift Cards are non-refundable once the applicable statutory cancellation period has expired, except where a refund or other remedy is required by law. We do not offer refunds simply because a recipient changes their mind, no longer wishes to participate in BASE jumping or chooses not to use their Gift Card. This does not affect statutory rights, including where LMSD fails to provide goods or services in accordance with the contract. 4. Online purchases and cancellation rights Consumers purchasing Gift Cards online or by telephone will generally have a statutory right to cancel their purchase within 14 days without giving a reason, unless a legal exception applies. For electronically supplied Gift Cards, this period will normally run from the day after purchase. For Gift Cards supplied as physical goods, the applicable period will normally run from receipt. To request cancellation, the purchaser should contact LMSD within the applicable period, clearly stating their intention to cancel and providing their order details. Eligible refunds will normally be made to the original purchaser using the original payment method, within 14 days of receiving the cancellation request, subject to any applicable legal requirements concerning returns or services already supplied. A Gift Card that has been redeemed, partly used or applied towards a booking may be subject to different cancellation and refund arrangements, depending on the transaction and applicable statutory rights. Redemption does not automatically remove any legal right to cancel. Where a Gift Card is used to book a course or event on a specific date, that booking may be subject to different cancellation rules. These will be provided before the booking is confirmed. 5. Course availability Purchasing a Gift Card does not guarantee a place on any LMSD course, event, trip or experience. All bookings are subject to availability, scheduling, instructor capacity and confirmation by LMSD. Gift Card holders should contact LMSD before making travel arrangements or committing to additional expenditure. 6. Prerequisites and eligibility All participants must meet the published prerequisites, experience requirements and eligibility criteria for their intended LMSD course, event or activity. Purchasing or receiving a Gift Card does not override these requirements. It is the responsibility of the purchaser or recipient to check suitability before booking. LMSD reserves the right to refuse participation where the relevant requirements have not been met. Failure to meet the prerequisites does not automatically entitle the holder to a refund. However, the Gift Card may still be used towards other eligible LMSD products or services during its validity period, and statutory consumer rights remain unaffected. 7. Course cancellations and changes LMSD courses and events may be affected by weather, site access, instructor availability or other operational circumstances. If LMSD cancels or cannot provide a confirmed booking, we will discuss suitable alternatives, including rescheduling or restoring the applicable Gift Card balance where appropriate. Where LMSD cannot fulfil its contractual obligations, customers retain any legal entitlement to a refund or other remedy. If the customer cancels a confirmed course booking, the applicable course cancellation terms will apply, provided those terms are fair and comply with consumer law. 8. Additional costs Unless expressly stated otherwise, Gift Cards do not cover travel, accommodation, food, personal equipment or other expenses associated with attending an LMSD activity. 9. Lost or misused vouchers Gift Card holders should keep their voucher details secure. LMSD may request proof of purchase or other reasonable verification before redeeming or replacing a lost Gift Card. LMSD is not responsible for unauthorised use resulting from a holder’s failure to keep voucher details secure, except where the law provides otherwise. 10. Consumer rights These terms are governed by applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these terms excludes or restricts rights that cannot lawfully be excluded. For questions about eligibility, bookings, redemptions or cancellations, please contact the LMSD team through our website. LMSD – Let’s Make Stupid Decisions www.letsmakestupiddecisions.com